This was my first time buying proposal ring and I have little knowledge about it. I do know a few jewellery dealers like Love & Co., Tiffany & Co., Lee Hwa Jewellery etc. which were often seen in any shopping malls. I was introduced to a few diamond warehouse dealers like Eclarity, Jann Paul etc. The reviews for these diamond warehouse dealers were pretty good, so I decided to visit them with Elmo (my cousin) and Kai (our friend).
Our first stop was Eclarity. It is located at:1 Scotts Road #16-12/13 Shaw Centre. It is recommended to make an appointment before going there as they might be busy entertaining customers who made appointments. The shop is considered small compared to those in the shopping malls but it was well-decorated. The people there were friendly and they served us swiftly after acknowledging our appointment. However, there is only one person who can serve us and her name is Amanda.( I think she is the lady boss over there) Amanda is very knowledgeable about diamonds and she spent about 20 mins educating us what we should look for when buying diamonds.
Here are some of the facts:
1. Diamond Size
2. Color
3. Cut
4. Clarity
According to her, the first two facts are the most important as they can be distinguished with a naked eye.
After spending about an hour of tutorial and narrowing down the availability of diamond rings based on our budget, we make a move without purchasing anything on the first appointment. There was no hard selling and Amanda was not pushy either. She was very patient in explaining and served her customers sincerely. Eventually, I went back to Eclarity to purchase my proposal ring. I'm totally satisfied with their customer service.
Rating:
1. Customer service: 9/10
2. Product: 10/10
3. Product Packaging (Ring box): 7/10
4. Ambiance: 8/10
5. Waiting time: Approx. 10 mins (depending how many customers are there)
Visit them on their website: http://www.eclarity.com.sg
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