Changi Airport Crowne Plaza Site Visit

The open house at Changi Airport Crowne Plaza Hotel was an excellent one. The ambiance was fabulous and we immediately decided to hold our ROM there after being showed the function room. As it was pretty crowded that day, we did not meet up with any sales consultant. Therefore, Juliana and I decided to send an email to schedule for an appointment on other days.

Emails after emails, followed by phone calls after phone calls, there was no reply as promised by the sales consultant whom I spoken to. I became impatient as we have only four months left to our big day and our venue has yet to confirm. I became very frustrated and decided to send an email to any Crowne Plaza personnel I see in my email. I saw the confirmation email sent by a representative for the open house and immediately 'shoot' an email to her. This is what I wrote:

Hi there, 

I have tried numerous attempts to make an appointment to discuss on my solemnization but no one replied. 
From the wedding show, I understand that there is vacancy for my ROM to hold there.(23 Sep 13)
As it was too crowded that day, I did not speak to any of the sales rep. 
Therefore, I would like to make another appointment. I spoke to one of your staff (I can't remember her name) recently and she said she will inform the sales consultant and will get back to me via phone or email. 
However, I received none! No phone calls or emails. I am becoming very frustrated. It seems like you guys are not interested at all. 
Please get back to me ASAP. 

Regards
Ruiz

Few days later, Alina, the main wedding sales consultant replied and an appointment was scheduled right away. During that appointment, I was showed the poolside and garden ROM location. Both locations are beautiful but I preferred the poolside (I think Juliana will agree with my choice as she's unavailable due to work). What surprised me was that a function room will be reserved for us in case of wet weather. Other than that, we were even offered a one night stay in their deluxe room. I am totally satisfied with the solemnization package offered. 

With the venue confirmed, I can now relax a little and planned for other things for our special day. 
Here's what I envisioned my ROM to be:
The guests start coming in to the reception area and well-dressed for the event. They will be offered to take polarite pictures with us while holding a huge heart-shaped prop labelled, "Ruiz and Juliana ROM" as a gift. While waiting, a reception video montage of us will be shown. After the solemnizer has arrived, we will move to the poolside for the commencement of our ROM. The bride will be coming in to the place later accompanied by her dad before handing Juliana's hand to me... Commencement of solemnization. After that, lunch will followed. End. 

According to my Gantt chart, things are still in line. Now, I'm looking for a professional photographer to take down the beautiful event of ours.